Our Refund Policy

Cancelling Before Delivery:

You can cancel an order by contacting our After Sales team at orders@aymahome.com. We respond within 48 hours after receiving your email.

Should you wish to cancel an order please try and give us as much notice as possible because our products begin their journey to you three days before the delivery date.

Your Rights to Cancel where You Have Changed Your Mind:

If you are a consumer (i.e. not buying the product(s) in the course of your business, trade or profession), then you have the right to cancel Your order within 14 days after delivery of all the product(s) you have ordered without giving any reason.

The cancellation period will expire after 14 days from the delivery date and after this 14 day period has expired we will not accept returns of any products purchased unless faulty or not as described.

If you are purchasing a flatpack item, they must be unopened and unassembled. We will not accept flatpack items that are assembled unless you have received them damaged, in which case please place them in the box and secure the box for our Courier to collect.

If we deem that the packaging is not appropriate for transit, we may:
(a) charge you a reasonable sum to repackage the products to a sufficient standard on collection of the products; or (b) accept the products and make a deduction where the inappropriate packaging or unreasonable handling has diminished the value of the products. Nothing in this paragraph affects Your statutory rights.

Except where our products are faulty or not as described, you will have to bear the direct cost of returning any products to us.

If You would like us to collect the products from you, then you agree that we may charge you return fees based on the size of each product to cover our direct costs.

To meet the cancellation period deadline, it is sufficient for you to send your notice of cancellation before the cancellation period has expired. If you send us a notice of cancellation by post and or return the product to us, we advise that you keep proof of postage.

If you decide to cancel your order, we will reimburse you for all payments which we have received from you in relation to your order, including the cost of delivery and any supplementary costs arising if you chose a type of delivery other than the least expensive option offered by us, less any return fees.

We may make a deduction from the reimbursement for loss in value of the products supplied up to the total price of the product, if the loss is the result of damage caused whilst the product was under your care.

We will make the reimbursement without undue delay, and no later than 14 days after we receive back from you the products supplied.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the products back or you have supplied evidence of having sent the products back, whichever is the earliest.

Return of items Subject to Credit:

The purchase of any Products on credit terms is made concurrently with a finance agreement between you and the Finance Company. In the event that you seek to return products that have been purchased under a finance agreement, we will return to the finance company any and all sums advanced by the finance company in relation to their agreement with you once we have received the returned Products (if applicable) plus any return fees.

Return of Faulty Products:

In an unlikely event if you receive a faulty or damaged item then please email our After Sales team at orders@aymahome.com to discuss a resolution. Depending on the issue, we will either offer a full refund or a replacement part or the item or, an allowance. We will ask you to provide certain information about the product in question to enable us to investigate and resolve the issue; i.e. pictures of the damaged part.

Any refunds made to you in respect of faulty products will be subject to us collecting the product(s) from you which we will do at our cost. We will agree a time with you to collect any faulty products. Please contact us if you would like to return your products using an alternative return method.

We will refund any outstanding amount to you once we have received the faulty/damaged item in our warehouse